HDMI port not working on laptop

1) Disconnect all your HDMI cables from your ports. 2) Shut down all your devices (your computer, monitor and TV) completely and unplug their power cables (and battery if you are using a laptop). 3) Leave them for five minutes. 4) Plug the power cables (and the battery) back in A HDMI port doesn't have a self locking mechanism like a Display port cable might have. That is why its very possible that the connection you have is just simply loose. If you use the HDMI port of your laptop often, or your laptop is just a few years old at this point. You might find that the HDMI cable tends to slip out of the port HDMI Port not working properly. Because even a slight bruise can cause your computer to stop working and may cause you financial expenses. If you are not confident, you can ask a qualified. Inspect the HDMI port connections and see if the cable is correctly fixed in the port. If that is not that case, then plug the cable in the port again making sure that it is not loosely fit. Check the HDMI cable to see if there are any physical damages. You can easily do it by using the cable to connect another PC with its monitor or TV Fix HDMI Port Not Working in Windows 10: HDMI is a standard audio and video cabling interface used to transmit uncompressed video data as well as compressed and uncompressed audio data (digital) from HDMI supported source devices to a compatible computer monitor, televisions, and video projectors.Through these HDMI cables, users can connect various components such as a home theatre setup that.

HDMI Port Not Working [SOLVED] - Driver Eas

Unplug the HDMI cable from your computer/TV, reboot your computer, and reattach the cable. You should also inspect that the HDMI ports (PC and monitor/TV) aren't covered with debris or dirt. Also,.. HDMI or High Definition Multimedia Interface is an audio/video interface that can be used to interconnected multiple multimedia devices. The most common use. Hey, After update on my Asus UX330CAK HDMI and USB-C ports are not working. So i can´t use my new monitor HP 24er. Windows 10 Home 1709 / 16299.192 I have tried already deleting and reinstallin DisplayPort to HDMI adapter not working A DisplayPort adapter is generally plug & play. This goes for most adapters but if you have an adapter that converts a DisplayPort into several different port types e.g., HDMI, VGA, DVI, etc, you may need to turn it on if there's an On switch An HDMI port is standard on a Windows 10 system regardless if it's a laptop or a desktop, and whether you have a dedicated GPU on the system or not. Anything connected via HDMI will be plug & play because the display drivers are installed alongside the graphics drivers. PC Doesn't Recognize TV HDMI. Windows 10 can detect when a new device.

While the TV is connected in your laptop, press the Windows key + P at the same time and select between Extended or Duplicate display and see if it will work. Here are some troubleshooting steps that may help if the first step will not work DisplayPort to HDMI adapter not working. DisplayPort adapter is usually plug & play. This goes for most adapters but if you have an adapter that converts DisplayPort to several types of ports eg, HDMI, VGA, DVI, etc., you may need to turn it on if there is an On version. If it does not, it will work as soon as you connect it to your device (s) HDMI Ports not working Over the past few years I've had most all of my M4600 or other M series HDMI port refuse to put out a signal. I've had several company visitors bring their Dell laptops in and if they are M series laptops will not communicate with our overhead projectors via HDMI. The projector simply says NO SIGNAL

How to get my PS4 to connect to my monitor that doesn'tHow To Fix A Broken HDMI Port On PS3 & XBOX/PS4/XBOXONE

Fix HDMI Port Not Working Properly On Lapto

HDMI port not working. Hey everyone, Seems my HDMI port isn't able to output to my external monitor today. Recently it has been having trouble detecting the monitor and I had to open up the laptop and Win +P to get it to display on the secondary screen. Now I just get a black screen. I have tried different cables and hooked the monitor to the. Reason: The default driver for graphics card on Windows 10 is not a compatible driver for your hardware and does not install the right catalyst Control Center Software suite which enables all the functionality and also the HDMI port on your notebook and that's why it does not detect the secondary display or you can not extend the display to even a projector for this error reason is windows update not compatible for hdmi till now. you have to download old drivers from you laptop brand official page. this is only. There is no specialized equipment like multi-meter or signal tester to test whether the HDMI port is working or not. The best way is always to use the following. 1. PC or laptop with HDMI port. 2. HDMI cable. 3. Monitor or HD TV or LED TV. Out of all these, make sure the last two are working properly

Hi all, I am having this issue where in my NVIDIA Control Panel, my LG monitor is connected to my laptop via HDMI but it shows that my HDMI is using my built-in Intel graphics and not my GTX 1050Ti. This causes me to experience low frame rate while gaming on my LG monitor but has no issue apart from random freezes when I play on my laptop monitor The laptop worked fine with a Sanyo TV about a month ago but now fails any HDMI monitor on the port. I've even tried to restore back about 3 weeks prior but the port still doesn't work. This is an AMD Radeon R5 Graphics card: The Device Manager tool shows that the driver is functioning correctly (This device is working properly) Windows 10: Missing SLEEP Option & HDMI Port Not Working, Both in the Last 24 Hours Discus and support Missing SLEEP Option & HDMI Port Not Working, Both in the Last 24 Hours in Windows 10 Performance & Maintenance to solve the problem; In the last 24 hours I have noticed two distinct issues with Windows on my HP Laptop. 1. The SLEEP option no longer appears under the Power Option of..

The HDMI port is based off of USB-C DisplayPort Alternate Mode technology and requires the host system's USB-C port to support video output. Regarding charging, our dock is also able to charge the battery of the laptop if the USB-C port supports USB-C Power Delivery. The reason I ask is to understand the scope of what may or may not be. So, apart from changing port settings on the software menu, you should also try to change the port physically on the output device. As you can see if you are not getting signal in one HDMI port try to plug-in the cable in another port. Check Projections. On a windows system press windows key +P to open the screen projections. Here, you can see. Disconnect and reconnect the HDMI cable. Disconnect the HDMI cable from the back of the TV and the external device. Then reconnect it firmly to the external device first, then connect it to your TV. If it still doesn't work, try the cable in a different port. Don't forget to select the new source Hello, couple of days ago I have received some update of Windows 10 on my laptop HP Probook 450 G6 (Intel UHD Graphics 620, NVidia geForce mx250). After this update, HDMI output stopped working. Windows does not detect connected HDMI monitor. I have tried installing of newest driver from Intel website, but did not help

If your HDMI port not working, then there might be a problem in the hardware like the HDMI port or cable. So, there are some minor things to do. These include: First of all, change the new HDMI cable. It will surely sort out the issue. If even it does not work, try to make an HDMI connection with any other monitor or TV. Now note down the device HDMI port not working on laptop. HELP. Close. 1. Posted by. Big Sur - 11. 1 month ago. HDMI port not working on laptop. HELP. Hey guys, finally managed to boot and install Mac OS Big Sur on my Acer Aspire 3 Laptop however there are a few things that are not working Motherboard HDMI not Working: Final Thoughts. If you have HDMI port on motherboard not working issues, you'll want to utilize some of the troubleshooting tips listed above. It may be as simple as plugging the HDMI cord back in, or it may be forgetting to turn on the BIOs

Unplug the HDMI cable from your computer/TV, reboot your computer, and reattach the cable. You should also inspect that the HDMI ports (PC and monitor/TV) aren't covered with debris or dirt The other times the problem occured, my laptop didn't connect to specific monitor devices - others always worked. Earlier I could fix it, by installing/reinstalling other drivers - I can't remember which. But it was always software-related and not a broken HDMI-port or cable

B: Computer; C: HDMI cable (not supplied) Turn on the TV first, then turn on the computer. NOTES: At this point, the input has not been switched to the computer, therefore the picture from the connected computer is not displayed. If you turn on the connected computer first while the TV's power is off or standby, the computer screen may not be. HDMI not working when laptop is on charger. Thread starter okappau; Start date Jan 1, 2019; Sidebar. Forums. Laptops. Laptop Tech Support. Previous Next Sort by votes. O. okappau. Jan 1, 2019 2 0 10 0. Jan 1, 2019 #1 Never new that was the problem until until 31st December 2019 during a watch night.. This is a device that captures HDMI video up to 4K resolution and sends it to a USM 3.0 port. There is no loss of signals in the video and the USB allows easy connection to any laptop or desktop computer. This can allow us to use laptop HDMI as input even if it does not have a dedicated HDMI port. Magewell USB Capture - 3206 To resolve HDMI port not working issue, some proven methods are displayed below. Method 1: Check HDMI Cable Connection. If HDMI not working issue happens to your computer, you should check the HDMI cable connection at first. You just need to disconnect all the HDMI cables and unplug the power cable If the external device is working properly with the other device, connect the device to a different USB port. If the issue is not resolved, right-click on the Start button and select Device Manager Expand Universal Serial Bus controllers, right-click USB Root Hub (USB 3.0) and select Properties

Hi. My HDMI port simply does not work properly, not with another monitor and not with a Television. My laptop specs : DELL G3 15 3590 Intel i7 9750H 8GB RAM GTX 1660 Ti Max-Q Windows 10 version 2004 Already tried everything: rebooting my laptop many times unpluging then repluging my monitor checking if my monitor had the correct source selected updating Windows 10 going back to an old build of. Step 1 Click Start. Step 2 Right-click Computer. From the context menu that appears, click Properties. Step 3 Click Device Manager. Step 4 Scroll down to the listing for your HDMI port under Display Adapters. If the HDMI port is not list.. I recently bought my Asus G75vw and I cannot get my HDMI port to work with my HDTV. When I plug the HDMI port to my PC nothing happens. I've tried muliple times without any luck. My old PC works fine with my HDTV, but not this. My graphics card is Nvidia Geforce GTX 670M. Help would be greatly appreciated as I cannot figure out why a new computer would come with such a problem Acer Spin 3 laptop SP314-53, SP Windows 10. Intel Graphic card. Problem: External monitors do not display when connected to HDMI port. Monitor shows up in display settings and identifies the correct model of monitor (Dell monitors, tried with two different monitors and same result), but the monitor does not recognize the signal from the HDMI port Check the HDMI cable. Sometimes, the cable you are using to connect the laptop and the TV may not be connecting properly. The cable may have broken end or it may be faulty. Try to set the connection using another HDMI cable and check if the sound problem persists. In most cases, the no sound issue happens due to a broken cable

Reboot your laptop and test you HDMI port. It works - Great! If not: Increment the Bus-ID to 2, and reboot. Repeat this step until you get results. If there's no output for 1-5 on con1, change to 0 and check 1-5 again on con2 HDMI to DisplayPort for Second Monitor Not Working. AG1 September 4, 2018, 7:30am #1. Hello - I am currently using the Plugable USB-C docking station and having issues with my Dell P2213 detecting its connection to the docking station through a Comprehensive DisplayPort to HDMI cable. Link for the cable being used pasted below bon.elk 7 in 1 Multi Hub - HDMI display port not working with my Nitro 5. I recently bought a 7 in 1 multi hub for my Acer Nitro 5 Gaming Laptop. All USB ports work well apart from the HDMI port. It doesn't display anything. Can you please confirm what is happening because I connected the hub to my work Dell Laptop and the HDMI works fine Brand new out of the box computer. HDMI port not working in Graphic Cards. Just unboxed my computer from CyberpowerPC, GTX 720 graphics card, installed/updated all drivers with drivereasy (paid for just now) and I am still having the issue with HDMI port not working. I have tried to plug into a monitor and a TV, neither.. My Laptop model is 'VAIO VPCZ11MGX/X' since updated to WIN 10 ,64 bit , have the same problem for using HDMI connection . Please note using the your trick (Disable & Enable device on the Intel (R) HD Graphic ) but still not working

Micro-HDMI looks like Micro USB and I can't explain to my Dad that they are different. Micro-HDMI is the most fragile of all ports. If you blow on it you'll lose signal. It's like the tiny shorty soda pop can of Tab. It's not Diet Coke. It's not enough. It's useless. Which brings me to the point. His didn't work. Never worked 2- Disconnect all HDMI cables from TV. 3- Power off and unplug the TV's power cord from the wall outlet. 4- Press and hold the TV power button for 30 seconds. 5- Reconnect HDMI cables back to HDMI ports on TV. 6- Re-plug the TV's power cord back into the wall outlet and check the TV. If the above troubleshooting steps didn't help send a private. This did not help as my HDMI connection still does not work on my Dell Inspiron 15 since installing Windows 10. It is acting like the port is dead but it worked fine with Windows 8.0 & 8.1. I have same problem with a view sonic TV and a Dell computer!! I also want to watch movies!

Standard USB to HDMI Adapter. However, there can be issues with such using such external hardware. There have been reports from users of adapters working on one port but not the other. There have also been some reports of adapters working on one device but not the other. Here we will try to provide some solutions to these problems The HDMI 1.4 cable and the HDMI 2.0 cable look identical. The primary difference is that HDMI 2.0 cables carry higher speed signals. That's about it. So assuming you actually have HDMI at each end, you're just dandy with your normal HDMI 1.4 cable.. I'm not familiar with the laptop you bought, but it's possible it doesn't support sending an analog signal out the HDMI port, so if you're using a simple adapter cable, it wouldn't work - in that case you would need an actual converter to take the digital HDMI signal and turn it into an analog VGA signal Try a separate source device like a Cable Box, Bluray player, or a game console that uses HDMI. If the TV gets signal from that it will clarify that the ports on the TV are working, and that you just need to find the settings necessary on the computer to force it to send active signal out. Regards, Jon Insignia™ Suppor

When I touched the HDMI cables of the other monitor to make sure there was no loose contact, the one that had just restarted working, broke down again. It seems as if the monitor on the HDMI 4k port randomly and briefly displays the screen (but then stops again) whilst the other one on the HDMI 2k port does nothing alltogether Laptop: HUAWEI Matebook 13(two type-c port with different functions) Tablet: Samsung tab s3. Phone: Google pixel 2, LG G6. Reason B: Adapter not working, mainly due to the IC, better choose the.

HDMI Port not working properly on Windows 10 lapto

sudo reboot. after system start and log on - connect cable again. Check another HDMI cable. Check another Display/TV with current HDMI cable and different HDMI cable. If you use HDMI->VGA adapter - check it. lshw -C video - check that you have HDMI there, if not - try to check: your laptop HDMI connector Port not working HDMI output not available If your laptop is one of the models affected, Lenovo recommends to immediately update your system with new. PS5: The HDMI port is not working. PS5: The HDMI port is not working. If you are having issues with a PS5 HDMI port, please follow these troubleshooting steps. Check that the TV is set to the correct channel to display the PS5™ console input. such as a laptop connected to the TV or a DVD player..

HDMI Port Not Working in Windows 10: How to Fix HDMI

Nov 18, 2013. #12. Similar issue, I found that if I plugged the Surface Pro in with the power connecter wire going up to the top of the device, HDMI wouldn't work. If I plugged the power connector with the wire going to the bottom of the device, HDMI would work. Not sure if this was just a fluke; but it worked. 1 Monitor stopped working - HDMI No Signal - posted in External Hardware: Hi All, Im working from home for the week and I have my Lenovo Thinkpad Core I5 16gig ram Im connecting to my own monitor. Mac computers that have any of the following ports can connect to HDMI devices. Learn how to identify the ports on your Mac.. HDMI port: Connects directly to HDMI using an HDMI cable. USB-C or Thunderbolt 3 (USB-C) port: Connects to HDMI using an adapter, such as the Apple USB-C Digital AV Multiport Adapter. Mini DisplayPort: Connects to HDMI using a third-party Mini DisplayPort to HDMI. Please remember that you may need appropriate connector/adapters in order to be able to go into the KVM if the link is not a direct connection such as an HDMI out on the computer and HDMI in on the KVM. There may be cases where one might have to consider adapters when the available port on the laptop is not HDMI

Solution 2: Check HDMI Cables, Ports, and USB Connection. As we mentioned before, we should ensure the Rift's HDMI cable is plugged into the port on your graphics card, instead of the motherboard. Then we can move to check all the connections. Step 1: Make sure your HDMI and USB 3.0 cables and ports are not damaged This includes the VGA or HDMI cables. 3. Find the DVI port on the back of your Displayport and then plug in one end of the DVI cable. The port is likely labeled as DVI but if it isn't, you should look for the port that is vaguely square shaped and has pin outs. 4. Connect the other end of the DVI cables to the DVI port on your computer tower. Identify an HDMI-compatible port on your non-HDMI device. If your TV has HDMI but your gaming system, computer, or other gadget does not, you can usually still connect with an adapter that converts an existing port to HDMI Type A (standard) Mac computers that have any of the following ports can connect to HDMI devices. Learn how to identify the ports on your Mac. HDMI port: Connects directly to HDMI using an HDMI cable. USB-C or Thunderbolt 3 (USB-C) port: Connects to HDMI using an adaptor, such as the Apple USB-C Digital AV Multiport Adaptor. Mini DisplayPort: Connects to HDMI using a third-party Mini DisplayPort to HDMI adaptor.

Tried this several times. HDMI 1 (STB) does not work and I never knew until I bought a Fire stick. Been using an Apple TV on port 2 for over five years, but if I plug the ATV cable into port 1, TV says no signal. Fire stick also only works on port 2 Disconnect all your HDMI cables from your ports. Shut down all your devices (your computer, monitor, and TV) completely and unplug their power cables (and battery if you are using a laptop). Leave them for five minutes. Plug the power cables (and the battery) back in. Connect the HDMI cables back to your devices. Power on the devices Step 1. Turn off your Acer computer and inspect the HDMI port with a flashlight. If you notice a visible crack somewhere in the port, then you are dealing with a hardware problem. Don't attempt to fix this on your own. Take the computer to a trained professional for inspection and repair

HDMI Port Not Working in Windows 10 [SOLVED] - TechCul

DisplayPort to HDMI adapter not working A DisplayPort adapter is generally plug & play. This goes for most adapters but if you have an adapter that converts a DisplayPort into several different port types e.g., HDMI, VGA, DVI, etc, you may need to turn it on if there's an On switch HDMI port is not working. If you're experiencing the HDMI port not working, please check into one of the following things below: 1.) Make sure the cable connection setup is correctly. Rear USB-C port is for the USBC power adapter and the side USB-C port is connecting to computer. 2. HDMI Port Not Working On Windows 7. I've got a new TV that has a HDMI port, I have a PC with a GeForce GTS 250 graphics card. I tried connecting my PC to the TV using HDMI cable, it works while booting, works if I boot with Ubunto, but disconnects if I boot with Windows 7, it shows the Starting Windows message but it disconnects once it's. Second HDMI port not working Follow. Syd February 03, 2021 22:46 I need two monitors because I am a video game streamer, but the second HDMI port (the vertical one) on the computer is not working when connecting it to my second monitor. I have tried everything I can think of. Is there something else I need to do or is my PC defective? 0

Connect Macbook Pro with HDMI to TV - YouTube

Working from home likely means you're working on some form of laptop or tablet, and if it was made in the last couple of years, one thing's for sure: It doesn't have near enough ports to connect. It is possible that Microsoft has not release drivers or is compatible with Display Port to HDMI cables. In this instance this individual had an HDMI connection on their Lenovo Idea Pad 330 laptop. They had a Think Center TIO 21.5 inch touch monitor with just a Display Port connection Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to. Plug the other end of the cable into your laptop's HDMI out port, or into the appropriate adapter for your computer. If you are using an adapter, connect that adapter to your computer Please first confirm the following information to see if the troubleshooting is helpful or not: -Confirm the C port of your device support media display. -Try a different device. -Try a different HDMI cable. -Plug your HDMI cable directly into your devices and see if you get a stable connection. If the problem remains unchanged, please contact.

How to Troubleshoot HDMI Connection Problem

Hdmi Port Not Working On Thinkpad Docking Station By Tiara Maulid July 24, 2020 Lenovo laptops have usb c issues thinkp have defective usb c ports best laptop docking stations mag accessory kit for lenovo yoga 3 pro thinkpad thunderbolt workstation doc The laptop (Dell) has HDMI ouyput and Windows 7 with the magnifier function which allows me to see the HDTV from at least 17 ft. I connect with a short HDMI cable and leave the laptop near the HDTV. I guess I could run a long HDMI cable and put the labtop near me

Solved: HDMI port not working (Windows 10) - HP Support

  1. These will work whether you want to connect either one display or multiple to a Windows Computer at the same time: Step 1: First, find the primary video output of your laptop which can be used without the need for an adapter. This can either be the VGA or HDMI port of your laptop. Step 2: Then, use a VGA or HDMI cable for the connection between.
  2. If it has HDMI, then use an HDMI cable to connect the monitor to the HDMI port on the computer. The same applies to any port and cable you may have. In this article, we are going to talk about connectors and adapters that you can use to connect your computer to multiple displays, how to make the connection and how to configure the display.
  3. HDMI output not working on several Dell Laptops. So a client has a few new laptops, purchased together, all the same model: Dell Latitute E5520. The issue is that some of the laptops are able to use dual displays via their HDMI output with a TV, and some aren't. With the one's that don't work, what's basically happening is that I connect the TV.

How Do I Enable My HDMI Port On My Computer: A Step-By

  1. 3 - If it does not work, Click on Extend to choose Extend. Check if your Windows 10 PC is detecting HDMI or not. Fix 3 - Restart PC with HDMI cable attached and TV being on. 1- Make sure that your HDMI cable is attached and Your TV is turned on. 2 - Now, Restart your computer. Fix 4 - Update your Intel Graphics driver. 1 - Press.
  2. The HDMI graphics card may support HDMI Video, but may not support HDMI Audio; if your HDMI video card does not support audio, you may need to connect additional audio cables between the PC and TV. Method 7: Use Sound Troubleshooter. Windows has a lot of built-in troubleshooters to troubleshoot common Windows issues
  3. HDMI stands for High-Definition Multimedia Interface, and it is simply a standard for connecting high-definition video devices for showing media with high bandwidths. You may wish to add an HDMI port to your computer if you want to connect the PC to a monitor or television capable of outputting HD content such as games, television shows and films
  4. The laptop will not detect the monitor connected to this port as a valid display, even when the HDMI port is unplugged. While I must use an adapter to connect to the 2nd monitor, (Display Port out to HDMI) I have attempted to rule out a faulty adapter by trying 3 different adapters from 3 different brands, and all of them had the same results
VGA Port replacement - Laptop Chip Level - YouTube

3 Ways to Fix Windows 10 Not Detecting HDMI Monito

  1. Put HDMI connection on. Boot into safe mode. Run DDU to completely remove all traces of display driver. Once that is done shut down pc. Swap to Display port - do not leave HDMI Plugged into video card at all. Display port should work as you boot into windows. Once in windows install new fresh gpu driver. Hopefully it works
  2. I have a MSI GF75 Thin 95C Laptop. I'm currently connecting it to an external moniotr with the hdmi slot. I need to connect to the 2nd external monitor now using the type-c slot. I'm using an Vention 5-in-1 Type C adapter with a HDMI output. I'm connect the hdmi cable to the adapter however the windows is not detecting the 2nd external monitor
  3. If the Type-C port on your laptop only supports USB it won't work with a VR headset. It needs to support 'DisplayPort Alt Mode' or be a Thunderbolt 3 port to have a chance of being compatible
  4. Laptop HDMI to VGA not working 6 posts ptweasel. Ars Tribunus Militum -Had them connect the HDMI of the laptop in question to an HDMI monitor to rule out the HDMI port on the laptop - works fin
Computer connected to a black & white tv - YouTube

HDMI port on HP laptop isnt working/detecting by Windows

  1. So for years anytime I stay in a hotel, I've been able to just plug in my firestick (or before firesticks, laptop or iPad) to an hdmi port and just use the remote to switch inputs.No issues with.
  2. When you check your laptop for ports, you will find either modern video ports or older ports depending on the age and brand of your device. Older ports include S-Video, VGA, and DVI. Modern ports include HDMI, DisplayPort, and USB-C. Here's what to look for on the body of your laptop when you're searching for the ports on your own device
  3. Razer Blade 15 - External monitor using Thunderbolt to hdmi adapter does not work Hi, I have a Razer Blade 15 Base 2018 and i realized soon that i can't plug my monitor using the type-c / thunderbolt 3 port of the Laptop
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Make sure your monitor has an HDMI port on the back of it. Most modern day monitors will come with a least one HDMI port. If you don't have an HDMI port, but you do have an RGB or DVI then you will have to get a converter. Purchase a good HDMI adapter. Here's a good one from Amazon. If your laptop has a USB-C input, then here is a good HDMI. 4. HDMI port. A High Definition Media Interface (HDMI) port permits the transfer of audio and video signals between your laptop and other devices like laptops, digital cameras, monitors, game consoles, projectors etc. About HDMI versions, the latest is the HDMI 2.1 while older versions are the HDMI 2.0 and HDMI 1.4 Nope, worked there. Keep in mind that at this point I've used my TV as computer screen for over 3 months with no issues whatsoever all the time plugged via HDMI with audio working fine, it will be important soon why. Next thing was to update sound drivers to newest Realtek ones. Nope, didn't help. So I went googling The HDMI port of this product did not work and after many hours of troubleshooting I called customer service who informed me that this model dk30ch2dep HDMI port only works with a connection to a laptop that 1. has USB-C input AND 2. the laptop that supports DPA mode